Last night I had a chance to finally test out Keyless Entry using the Starwood app on my Apple Watch. I though, "How neat is this!! I won't have to stop at the counter and check in. I already have my room number. I have my virtual key on my watch. I won't even have to pull my phone out. This is way cool!" So, off to the room we go with luggage in hand and ready to relax. We approach our room, I hit the button to open the door, put my watch up on the pad.....but the light is still blinking and the door won't open. Ok, let's try this again. Maybe this was just an ID10T error. Nope, still won't open. Ok, so now I'm getting the look from the husband that just says 'Told you not to buy that thing' and I just want to get in the room without having to go back downstairs. I take out my phone and try using the phone. Still, no luck.
We go downstairs and explain the issue we were having. The gentleman gives us a regular room card and tells us that the keyless entry should work fine within a few minutes. Unfortunately, it never worked. Despite the option showing up on both my phone and watch, the light just kept blinking and the door never opened.
On a positive note, Aloft Tapestry in Jacksonville was extremely helpful and responded quickly to the issue. This certainly doesn't reflect on the staff at Aloft Tapestry or their hotel. I love that place.
Also, I am not discounting that the technology works, being that there are reviews out there stating that they have been able to unlock their doors at other Starwood Hotels using the watch. However, last night, Apple Watch failed to open my room door. Perhaps when it comes to the watch, the technology is still to new and not fully glitch free yet.
A supervisor for the property stated that they would be in contact with Starwood to explore any possible glitches.